For whom:

Companies and developers preparing new conference rooms and coworking spaces
Companies wanting to upgrade or replace their old conference systems, and make it easier for employees to use the conferencing equipment for audio/video communication
Multi-branch companies needing to streamline the communication flow between different locations
companies working with contractors world-wide, who want to use additional communication channels to boost communication efficiency

Why Trecom:

Certified Gold Partner of Cisco, the leader in audio/video communication and group work solutions
Multiple references and great experience with conference rooms systems deployment and maintenance
Demo conference rooms, where you can see a live implementation of the video systems
Engineering staff with the highest AV certificates (including CCIE Voice)

Our Workflow

Gathering information and finding the best solution

This is the initial phase of the process. Every project needs to start here.

First we need to understand your needs and expectations. During this time we will work together presenting and discussing ideas and possible solutions. The company communication app, the end-user devices, location, conference room types, and many more, it all matters when choosing the perfect conferencing system. The local visit may also be required to better evaluate the installation possibilities.

Drafting and designing system for final deployment

During this phase our engineers will choose the best solutions and design the final form of your conference system.

We always prepare the systems in accordance with the world-class Audio/Video standards. During this phase we will ensure all your needs are met, and all restrictions and notes taken into account. After you accept the project, we will prepare the system devices for the installation to ensure a smooth deployment.

Working on-site

Our field engineers are ready to install and configure the system in your office.

The designing phases are done and the project is prepared, now we need to make it happen. Our field engineers are ready and eager to get to work. We can start our work when it is convenient for you. If your office is still under construction, everything can be arranged so your systems are ready for the big opening. If you are upgrading, or replacing the old system, we can also dismantle and dispose of it.

Because it’s better to be prepared

Now it’s time for you to use your system. We are happy to help you with any obstacles you may encounter along the way.

We offer custom-prepared support offer for every customer in remote or on-site variants.
We are happy to conduct a training session for you and your employees. This can be both technical – for advanced users and system administrators, or basic system operations – for regular users. Finally we will prepare detailed technical documentation and user-guide instructions customized to your likings

Designing conference spaces

At the base of a good conference system lies a properly prepared design with accordance to the highest world-class standards. We at Trecom offer top-class conference space design services. As a certified partner of many manufacturers and Cisco gold partner we offer a wide range of devices and building blocks for your perfect conferencing space.

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What you can get from our designing service:

advice on the choice of equipment
full technical design of the system with drawings in accordance to the highest AV standards
technical specification and feature list for the designed system
list of requirements before installation e.g. wall/floor preparation, cabling, outlets placement
visualization (if required)

Our engineers are trained with the highest AV certificates (including CCIE Voice) and are ready to design any type of conference space fitting all your needs and requirements.

Installation and configuration

If you already have the equipment chosen and the design prepared, we can install the devices for you. We will install them in accordance with the provided technical drawings, and in case you don’t have those we will suggest the best placement. Our experienced field engineers will ensure the system is installed professionally and in accordance with the manufacturer’s guides and best practices.

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Additionally to the installation, the implementation requires configuration of the systems, that is also included in our offer. After the installation is complete we will configure the system for you and adapt it to your preferences.

Our field engineers are happy to provide the following services:

Preparing spaces for conference equipment
Installing conference systems
System configuration
Verifying functionalities, proper implementation and system operation

Modernization

Sometimes upgrading your conferencing equipment is all you need, we also offer such services. We can help you find the best pieces to replace in your conferencing space, while utilizing the most of your current setup. The upgrade process can be performed from ground up or by replacing single devices like e.g. display, cameras or sound system. Modernization may also include expanding existing setups with additional systems like e.g. room booking, automation, or interactive touch capabilities.

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If this is required, we can also dispose of the old devices for you.

What can you expect from us:

Partial of full upgrade of the conferencing equipment
Technical documentation for changes made in the setup
Suggested utilization of the swapped devices (if possible)
Disposal of the old equipment (if required)

Support and Maintenance

To ensure a proper functioning of the system it is important to think about maintenance and support services. Because of the specific requirements you may have, we offer variety of maintenance and support services, our offer is always custom-prepared for every customer.

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We offer support in the following forms:

On-site servicing
Replacement devices stock
Remote support sessions
Handling manufacturer warranty service tickets

Training

The best way to mitigate any possible damage or misuse is to train the end-users how to operate the system.

Our trainers can conduct sessions for more technical and basic users. With the system installed the session can use real-life examples and exact system. During the training end-users can also try out the systems themselves and familiarize with it under the supervision of a trainer.

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We also offer training for advanced users and system admins. This way your staff is prepared for every situation that may occur during the day-to-day operations.